65ph Privacy Policy

This Privacy Policy describes how 65ph ("we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "Player") who access or use the 65ph online betting and gaming platform, including its website, mobile experience, and all related services.

By registering an account or using any 65ph service, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all data collected from Filipino players and visitors located in the Philippines, and is designed to comply with Republic Act No. 10173 — the Data Privacy Act of 2012 — and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

We are committed to handling your personal data with the utmost care and transparency. If you ever have concerns about how your data is being handled, our Data Protection Officer (DPO) is available to assist you. Contact details are at the bottom of this page.

To provide you with a secure and personalized gaming experience, 65ph collects different types of personal data. We only collect what is necessary for legitimate purposes — no more than that.

We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or biometric information unless specifically required by law or regulatory mandate and with your explicit consent.

65ph collects personal data through a number of direct and automated methods during your interaction with the platform:

• Direct submission — when you fill out the registration form, complete KYC verification, contact customer support, or participate in a promotion.
• Automated collection — when you browse the platform, our systems automatically collect technical data such as your IP address, device information, and usage patterns via cookies and server logs.
• Payment processors — when you make a deposit or withdraw winnings, our payment partners (GCash, Maya, banks) provide transaction confirmation data back to our systems.
• Identity verification services — third-party KYC providers may assist in verifying your identity documents and cross-checking information against government databases in compliance with anti-money laundering regulations.

Every piece of personal data we collect at 65ph is used for a specific, legitimate purpose. We do not use your data in ways you wouldn't reasonably expect. Here's a breakdown of how your information is put to use:

• Account management — to create and maintain your player account, process login requests, and keep your profile up to date.
• Identity verification (KYC) — to confirm you are who you say you are, verify your age, and comply with anti-money laundering (AML) regulations as required under Philippine law.
• Processing transactions — to handle your deposits and withdrawals securely and accurately through your preferred payment channel.
• Fraud prevention and security — to detect and prevent unauthorized access, suspicious activity, bonus abuse, and other fraudulent behavior on the platform.
• Customer support — to respond to your inquiries, resolve disputes, and provide assistance with any account-related issue.
• Responsible gaming — to monitor patterns that may indicate problem gambling and to deliver the self-exclusion and limit tools that help you stay in control.
• Platform improvement — anonymized and aggregated usage data helps us understand how players use 65ph so we can make the experience better for everyone.
• Promotions and communications — to send you relevant bonus offers and platform updates, only if you have not opted out of marketing communications.

65ph does not sell your personal data to any third party. We may share your information only in the following limited and controlled circumstances:

• Payment service providers — GCash, Maya, GrabPay, Coins.ph, banks, and card networks receive only the transaction data required to process your deposits and withdrawals.
• KYC and identity verification providers — third-party services that assist in verifying the authenticity of government IDs and confirming player identity, as required by AML regulations.
• Regulatory and law enforcement authorities — we are required by Philippine law to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement agencies upon lawful request or court order.
• Technology service providers — companies that provide cloud hosting, analytics, cybersecurity, or customer support tools operate under strict data processing agreements and may only use your data as instructed by 65ph.
• Business transfers — in the event of a merger, acquisition, or asset sale, player data may be transferred as part of the transaction, subject to equivalent privacy protections.

All third parties with whom we share personal data are contractually required to protect it and use it only for the specified purpose. We do not allow them to use your data for their own marketing or commercial purposes.

Like most online platforms, 65ph uses cookies and similar tracking technologies to enhance your experience, keep you logged in, and understand how players use our site. Here's what that means in practice:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session and remember your language and account preferences. You cannot opt out of these.
• Functional cookies — these remember your settings and preferences to personalize your experience, such as your preferred game lobby view or last-visited section.
• Analytics cookies — anonymized data that helps us understand which features are most popular, where players drop off, and how to improve the platform. We use this data in aggregate only.
• Security cookies — used to detect fraudulent activity and protect your account from unauthorized access.

Keeping your personal data safe is one of 65ph's top priorities. We invest heavily in technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.

Despite these measures, no online platform can guarantee absolute security. You also play a role in protecting your account — never share your password, always log out on shared devices, and report any suspicious activity to our support team right away.

65ph retains your personal data only for as long as is necessary to fulfill the purposes outlined in this policy, or as required by Philippine law and regulatory obligations.

• Active accounts — your personal data is retained for the full duration that your account remains active on the platform.
• Closed accounts — upon account closure, we retain your data for a minimum of five (5) years as required under AML and financial record-keeping regulations in the Philippines.
• Transaction records — all financial transaction records are kept for at least five (5) years for compliance and audit purposes.
• Support communications — chat logs and email correspondence related to support queries are retained for three (3) years.
• Marketing data — if you opted into marketing communications and later unsubscribe, we will remove you from active marketing lists within 30 days but may retain a suppression record to prevent re-subscription.

After the applicable retention period, personal data is securely deleted or anonymized so it can no longer be linked back to you.

Under the Philippines Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 65ph. We take these rights seriously and will respond to any valid request within 30 days.

To exercise any of these rights, contact our Data Protection Officer at dpo@65ph.best. Please include your full name and registered account email so we can verify your identity before processing the request.

65ph has a strict policy against allowing anyone under the age of 21 to register or use the platform. We do not knowingly collect personal data from minors. Our registration and KYC processes are specifically designed to verify player age.

If we discover or are informed that a registered account belongs to a person under 21 years of age, we will immediately suspend the account, delete the associated personal data (except where required to be retained for legal compliance purposes), and take appropriate action as required by law.

Parents or guardians who believe a minor may have accessed or registered on 65ph are encouraged to contact us immediately at support@65ph.best so we can investigate and take corrective action promptly.

This Privacy Policy may be updated from time to time to reflect changes in Philippine data protection law, NPC guidelines, platform features, or our internal data practices. The most current version will always be available on this page, with the "Last Updated" date revised accordingly.

For material changes that significantly affect how we handle your personal data, we will notify you directly via email or an in-platform notification at least seven (7) days before the change takes effect. Minor or clarifying changes may be made without individual notification.

Your continued use of 65ph after any policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any changes, please contact our DPO or request account closure.

65ph has appointed a dedicated Data Protection Officer (DPO) as required under the Philippines Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you can reach our DPO directly:

• DPO Email: dpo@65ph.best
• General Support: support@65ph.best
• Live Chat: Available 24/7 from your account dashboard
• FAQ: Visit our FAQ page for quick answers

If you believe that your data privacy rights have been violated and our internal resolution process has not resolved the matter to your satisfaction, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.